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So that twenty three thousand dollars that I was dealing with yesterday? It turns out the actual total of lost transactions was over $134,000 or more than five times what I thought it was. Almost a hundred credit card payments appeared in every respect to have been processed correct, except that they never really happened. Thank God for accountants, who noticed within a few days that the actual payments were never showing up. This would have been exponentially worse if it had gone on for weeks instead of days.
In any case, all of the corrections have been made. Customers are being contacted to explain what happened, and to be reassured that they are not being double-charged (each transaction automatically triggers a confirmation email telling the customer that their credit card has been charged, so all 98 of these transactions will trigger a second email describing the same charge happening a second time).
So there's half of my day gone, with no development accomplished. Ah, well, them's the breaks.
In any case, all of the corrections have been made. Customers are being contacted to explain what happened, and to be reassured that they are not being double-charged (each transaction automatically triggers a confirmation email telling the customer that their credit card has been charged, so all 98 of these transactions will trigger a second email describing the same charge happening a second time).
So there's half of my day gone, with no development accomplished. Ah, well, them's the breaks.